What cookies are
Cookies are small text files a website saves on your device. Similar technologies, such as local storage and the identifiers used in mobile apps, work in the same way. We call them all "cookies" in this policy.
Some cookies are essential: without them you couldn't log in or keep your account secure. Others are optional, and we use them only if you agree.
The types of cookies we use
- Strictly necessary: keep you logged in, protect your account and remember your cookie choices. These are always on.
- Security and fraud prevention: recognise your device and spot suspicious activity. Anti-fraud rules mean these are always on.
- Preferences: remember settings such as your language and the currencies you use most. Optional.
- Analytics: help us understand how people use H Individual so we can improve it. Optional.
- Marketing: measure how well our campaigns work. Optional. We don't use them to show you ads on other websites.
Cookies we use
This list will be kept up to date. [Developers: replace placeholder names and providers before launch.]
| Name | Type | Purpose | Provider | Expires |
|---|---|---|---|---|
[hi_session] | Strictly necessary | Keeps you logged in | H Individual | End of session |
[hi_csrf] | Strictly necessary | Protects forms from attacks | H Individual | End of session |
[hi_consent] | Strictly necessary | Remembers your cookie choices | H Individual | 12 months |
[hi_device] | Security | Recognises trusted devices | H Individual | [12 months] |
[fraud provider] | Security | Detects fraud and bots | [provider] | [period] |
[hi_prefs] | Preferences | Remembers language and currencies | H Individual | 12 months |
[analytics] | Analytics | Counts visits and how features are used | [provider] | [period] |
[campaign] | Marketing | Measures which campaigns bring people to us | [provider] | [period] |
In our mobile apps
Our apps don't use browser cookies, but they use similar technologies: secure storage to keep you logged in, device identifiers for security, and, if you agree, analytics tools. You can manage optional ones in the app under Settings › Privacy, and through your phone's privacy settings.
Third parties
Some cookies are set by our service providers, such as our fraud-prevention and analytics partners. They may only use the information to provide their service to us. Our Privacy policy explains how we share information and with whom.
Your choices
- When you first visit, we ask whether you accept optional cookies. Nothing optional is set until you choose.
- You can change your mind at any time using the Cookie settings link at the bottom of every page.
- You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, you won't be able to log in.
Changes to this policy
We'll update this policy when the cookies we use change. The date at the top shows when it was last updated. If we start using a new type of optional cookie, we'll ask for your consent again.
Contact us
Questions about cookies? Email our Data Protection Officer at [privacy email].
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